How to Unfreeze a Zune

How to Unfreeze a Zune

How to unfreeze a Zune when the either the song freezes or when it goes blank and wont turn on.

My Zune Froze, and I  cannot turn it off. The screen on my Zune went blank

I have had a zune for a long time now and once it froze on me and I could not do anything. This is where I found out what really happens when  you go to shut it off.

* Most likely you shut it off with the play button. (This does not shut it off, rather it puts it in sleep mode so that it knows where you were when you “turned it off”. Remember that its not a lot of energy consumption in this mode though.)

Source_  Zune Microsoft Product

Now that you understand that, you can understand why it wont unfreeze when you try and shut off. Because you are not shutting it off!

* First thing to try is Down-Back (not the left button, back.)

That is the proper way to turn it off.

*if that does not work push Up-Back

That will do the trick for sure. I had you try and turn it off the proper way before restarting because there is a slight chance that you can lose some content with restarting it. ( the second method I showed.) although I would bet on Mothers life it wont happen there is always the chance.

I showed the newer zunes but this works with the others too. (30 without touchpad etc.)

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Tammy, posted this comment on Dec 17th, 2008

Oh! thank you was randomly reading but I will remember that for my Zune.

Roshan M, posted this comment on Dec 31st, 2008

Doesn’t work for me..

My Zune (30 GB 1st Gen) froze on the startup screen (with the Zune Logo in the center and the horizontal line at the bottom of the screen) and it won’t shut down now.

Is there any other way to hard boot the device?

Hannah, posted this comment on Dec 31st, 2008

Mine and my sisters frone on the Zune Start up screen. (30 gig. 1st gen) and n=it wont play songs or anything (not even turn off)

Anthony, posted this comment on Dec 31st, 2008

Mine froze on the loading screen too

Destiney., posted this comment on Dec 31st, 2008

My too has froze on the zune logo start up thing and I have tried everything for the life of myself to get it to work but I can’t.

I need help if there is any help for this problem please please please I am begging for it…This zune is my life and I can’t transfer this music on to any other device i’ve tried 10 millon times.

:[

Rosi, posted this comment on Dec 31st, 2008

my fingers hurt from pushing all the suggested buttons and absolutely nothing is happening
it froze when i was trying to turn it on
it’s also froze once before and that method worked then
now it wont

HELP, posted this comment on Dec 31st, 2008

mine froze on the start up screen too………PLEASE HELP ME!!!!!!!!

Rosi, posted this comment on Dec 31st, 2008

so i’m guessing Dex 31, 2008 is their expiration date since so many people are complaining about the same thing … thank god i don’t really need it until the 6th so that gives some time to fix this somehow, if anyone knows ….pls help

Gump, posted this comment on Dec 31st, 2008

hey man, this dont work

moo cow, posted this comment on Dec 31st, 2008

i have the same problem as soon as i put the usb cord in it froze and it has the zune logo and the line at the bottom. i tried everything and it wont work.

kaydee bug.., posted this comment on Dec 31st, 2008

same thing here…. What’s up?

Rosi, posted this comment on Dec 31st, 2008

i let the battery die then i charged it again and NOTHING!!!!!!
zune logo with line under it and it wont do nothing else NOTHING!!!

Kiff, posted this comment on Dec 31st, 2008

Same here. Froze on opening screen, then nothing.

Mike, posted this comment on Dec 31st, 2008

Yeah- these button combos aren’t doing anything. I haven’t let it die yet, but that’s the only other thing I can think of, and that sounds like it won’t work either

Ed D, posted this comment on Dec 31st, 2008

same here – 12/31/2008 bug?

Val, posted this comment on Dec 31st, 2008

Me too,my zune(30GB)is frozen with the logo and the loading bar at the bottom.Dont know whats happening but if u go on zune.net it says that the status is that there are some problems with customers who have 30GB zunes.I have tried everything but nothing works, n its kinda freaky that its all happening today to most ppl.

illusionofshadows204, posted this comment on Dec 31st, 2008

mine froze too. tried to turn it on this morning and froze at the zune logo screen with the loading bar underneath.
i really hope this isnt the end of my zune…
i have 5000 songs on there dammit!

Z P, posted this comment on Dec 31st, 2008

WoW!!!

This is really creepy cause i got a brown 30 GB, 1st Generation Zune

and it has officially gotten stuck when i tried to turn it on today

I dont know whats wrong with it and good luck to all to try and find a way to fix this….

Khristy, posted this comment on Dec 31st, 2008

OMG MY 30G ZUNE FROZE TOO!! WHATS GOING ON?? MY ZUNE IS EVERYTHING TO ME!! DO THEY ALL EXPIRE OR SOMETHING!!

erik, posted this comment on Dec 31st, 2008

mine froze 2

akash, posted this comment on Dec 31st, 2008

wtfffffffff
mine too

alex, posted this comment on Dec 31st, 2008

yeah i woke up this morning and tried turning it on and it just went to the start up logo screen and froze at the last part….

John Hopkins, posted this comment on Dec 31st, 2008

Wait every single on of your zunes froze? jesus

And actually turning it off didnt work. Or restarting?

Hmmm will look into IT

Ed D, posted this comment on Dec 31st, 2008

FROM ZUNE.NET…

Status:

Customers with 30gb Zune devices may experience issues when booting their Zune hardware. We’re aware of the problem and are working to correct it. The Zune Social might be slow or inaccessible. Sorry for the inconvenience, and thanks for your patience!

amyrick1990@yahoo.com, posted this comment on Dec 31st, 2008

My don’t work either

Amelia S, posted this comment on Dec 31st, 2008

Okay, so I’m not the only one freaking out about this. I have tried letting the battery die THREE TIMES, and it’s still frozen. No codes work for it.

I’ve got “The Dark Knight” on this. I hope the people at Zune.net can tell us how to fix this SOON before I’m tempted to switch over to iPod.

matt, posted this comment on Dec 31st, 2008

ya same story for me to this sux

Roberto Fuentes, posted this comment on Dec 31st, 2008

People people people….relax….I got your solution…i t worked for me..You have to first take the little black plate on bottom of your zune where you plug sync cable to…than there are 2 tiny screws…take em off…..than slowly and gently pry apart your zune….on the top you will see a small battery….follow the copper wire to where the little plug is plugged in… disconnect wire for at least 5 seconds…plug in again and POOF!!!! magic ur zune is working again…put cover back on gently and screws and lil black plate and either set your date to Jan 1st 2009 or wait till tommorrow to plug it in again… YOUR WELCOME AND DONT WORRY JUST CALL ME GOD

bob, posted this comment on Dec 31st, 2008

Mine is the same exact way.i went to put new music on it and FREEZE

John Hopkins, posted this comment on Dec 31st, 2008

From what I can tell they think the problem is that 2008 was a leap year and so this day doesnt exist inside of the zune.

but wait the zune didnt have an eternal clock. Not until the clock update. Which if you dont remember is the one that made the time on the songs freeze.

So either do what Roberto wants you to do. Not recommended unless your warranty is gone and you need it now, or just hold on and gather info and hopefully Microsoft will tell us something useful for once.

ALSO I am sorry my article has not helped any of you. Guess I didnt know how to fix a world wide problem.

Roberto Fuentes, posted this comment on Dec 31st, 2008

Guys its not a big deal….very easy to do and your not upgraded or trying to hack the Zune so it should not void your warranty…there are no seals to be broken or anything so even if something were to go wrong(which wont) they wouldnt be able to tell if it was tampered with…but its simple…im already groovin to my music as we speak…dont know about you but i need my music for tonights festivities…..good luck people

Roberto Fuentes, posted this comment on Dec 31st, 2008

Dont get all worked up just dow what I told you all to do and you will be fine..It will literally take you 3 minutes

Rosi, posted this comment on Dec 31st, 2008

OMG is everyones zune 30GB & BROWN
cause mine is too
hmmmm very interesting

mk, posted this comment on Dec 31st, 2008

well i have the same problem. loading screen and frozen. someone needs to contact the zune people ._. this isnt fun.

Lizzy, posted this comment on Dec 31st, 2008

Doesn’t work for me..

My Zune (30 GB 1st Gen) froze on the startup screen (with the Zune Logo in the center and the horizontal line at the bottom of the screen) and it won’t shut down now.

Is there any other way to hard boot the device?

same for me it doesn’t work no matter what i do and its all i got until feb…ima die without it by then!
pleaz helps us poor souls!!

Lizzy, posted this comment on Dec 31st, 2008

oh and it’s happing on new years day to alot of people including me….FREAKY

Lizzy, posted this comment on Dec 31st, 2008

it’s only the 1st gen 30 gb models thats doing this(which ever color)this guy knows lots about anymore help go to the one under it

http://latimesblogs.latimes.com/technology/2008/12/zune-30-shutdow.html

http://www.zune.net/en-US/support/default.htm

Lizzy, posted this comment on Dec 31st, 2008

lolz oh and also the 40gb one as well

Calf, posted this comment on Dec 31st, 2008

wow… this sucks ass

Face Crusher, posted this comment on Dec 31st, 2008

me to!!

Britt, posted this comment on Dec 31st, 2008

Okey my Zune 30g was frozen on the loading screen also so i tried the method that roberto had posted and bam it really worked so to everyone try it! and thanks to roberto!!!

John Hopkins, posted this comment on Dec 31st, 2008

As I read on Zune.net
My Zune 30 is frozen on the boot screen, now what do I do?

You will need to reboot your device after noon GMT on Jan 1, 2009.

Please unplug your Zune (no AC or USB cables).

Because your Zune is frozen your device battery will begin draining, this is good.

The battery will eventually be fully depleted and the screen will go black.

After noon GMT on January 1 (that’s 7 a.m. Eastern or 4 a.m. Pacific time) connect your AC power or USB cable such that the battery can begin charging again.

Once the Zune has enough battery to boot it should do so normally and you can go back to enjoying your Zune!

Joann, posted this comment on Dec 31st, 2008

Creepy…
Is this the end of Zunes??
Mine doesn’t work either.
30 GB Brown froze :(
Any suggestions people??

John Hopkins, posted this comment on Dec 31st, 2008

Joann please read the comment before you ^_^

George, posted this comment on Dec 31st, 2008

WTF mine and my bro’s froze!MEEEEEEP!!!!

yahnny, posted this comment on Dec 31st, 2008

Mine froze exactly like everyone elses. I plugged it in to charge last night and when I woke up I checked it and it had that same frozen zune logo screen. I’m not desperate for my music and stuff right now so imma wait it out until the new year and hopefully it’ll work itself out. If not, ill try and do a manual reboot and hope that works.

Cherry, posted this comment on Jan 1st, 2009

youtube has a video that shows how to unfreeze your ipod

Cherry, posted this comment on Jan 1st, 2009

opps srry i meant zune lol youtube has a video that shows you how to unfreeze your zune

Jon, posted this comment on Jan 12th, 2009

mines isnt freezing like none of yalls its like i try to pick a song and it just freezes like the music stops and i have to wait for it to die and then charge it all over again its stinks

Jon, posted this comment on Jan 12th, 2009

nevermind this worked for me thanks John

la, posted this comment on Jan 28th, 2009

it hurts it doesnt work

Jacob, posted this comment on Feb 2nd, 2009

Mine froze while I was going to the radio it’s froze on the social selection it’s a 4g 2nd gen please help

NEED HELP, posted this comment on Feb 2nd, 2009

IT WILL NOT SHUT OFF ITS FROZE ON THE MAIN SCREEN

David, posted this comment on Feb 18th, 2009

it wont work it just keeps going on and off repeadedly it really annoying

Manyfacets, posted this comment on Mar 7th, 2009

I did not understand one word of this post!
What the HECK is a ZUNE? Is it a computer?

arly ^_^, posted this comment on Apr 29th, 2009

woo hoo!!! the thing roberto said worked!! it took a SECOND .. i turned it on and then my zune was working normally!!! thanks dude =) oh and sorry for the people that werent so lucky with thier zunes… X]

arly!!!!, posted this comment on Apr 29th, 2009

EVERYONE!!!!1 TAKE LIKE 20 CHILL PILLS AND LISTEN TO WAT IM TELLING U!!! #29 by Roberto Fuentes, Dec 31, 2008
People people people….relax….I got your solution…i t worked for me..You have to first take the little black plate on bottom of your zune where you plug sync cable to…than there are 2 tiny screws…take em off…..than slowly and gently pry apart your zune….on the top you will see a small battery….follow the copper wire to where the little plug is plugged in… disconnect wire for at least 5 seconds…plug in again and POOF!!!! magic ur zune is working again…put cover back on gently and screws and lil black plate and either set your date to Jan 1st 2009 or wait till tommorrow to plug it in again… YOUR WELCOME AND DONT WORRY JUST CALL ME GOD

Katie, posted this comment on Aug 5th, 2009

OMG! Thank you so much! My Zune froze when I was in the car. It was really hot out and I thought it froze because of that. Until I read this and tried it (which WORKED!) it had already been frozen for about 7 hours. So thanks a lot for posting this and helping me out. I cannot live without my Zune!

diana, posted this comment on Sep 18th, 2009

well who ever post this abouy the zune thanks alot..
it helped me fix mi friends zune..

CHIKA, posted this comment on Oct 22nd, 2009

OMG, THANKS, IT WORKED I PRESSED UP AND BACK, AND IT CAME BACK TO LIFE.. THANK YOU SSOO MUCH.. I WAS AT SKOLL WEN IT HAPPENED.. WWOOO, YOU SAVED MY LIFE.. AND HOW OFTEN DOES IT DO THIS?

Laurel, posted this comment on Mar 10th, 2010

Oh My Gosh!! Thank you. I tried the first one and it worked just like that!!! Thank you so much!!!

militantcharles, posted this comment on Apr 26th, 2010

IT WORKED THANK YOU!!!

Brian Zambrano, posted this comment on Sep 28th, 2010

My screen went blank, just the blacklight is on and it wont turn off or anything. The whole up left thingy isnt working either, what should i do?

sam, posted this comment on Jan 17th, 2011

how do u pulle the battery out of a flash zune 8gb?

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